Refund Policy

If the owner cancels an approved visit, or the property is found to be unavailable or materially different from the listing, the visit fee is refunded in full.

If you cancel more than 12 hours before the slot, the fee is refunded. Cancellations inside 12 hours or no-shows are non-refundable.

When a tenancy proceeds, the visit fee is adjusted against your onboarding charges instead of being refunded separately.

Onboarding charges are refundable if the agreement is not executed because of the owner, or because verification fails after payment.

Once the digital agreement is signed by both parties, onboarding charges are non-refundable.

Security deposits and monthly rent are paid to the owner and are governed by the rental agreement, not by this policy. Deposit deductions must be supported by move-in and move-out records stored in the documentation workspace.

Approved refunds are returned to the original payment method, typically within 5–7 working days depending on your bank.

Raise a refund request from the rental's activity screen in the app, or email support@n2nliving.app with your payment reference.